What is your return policy?
If you are unhappy with your order, please don’t hesitate to contact us silversparrowbeadco@gmail.com
Most jewelry is custom-made; therefore, we cannot offer refunds or returns unless a piece is found to be faulty. In certain cases, we can provide an exchange for another item.
Return Policy
Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused and defective, in the original condition you received it, and in its original packaging.
How to Return Your Item
To initiate a return, please send your item along with the receipt or proof of purchase to the following address:
Silver Sparrow
2501 West Colorado Avenue, Unit 101
Colorado Springs, Colorado 80904
Please ensure your return is well-packaged to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure it reaches us safely.
Processing Your Return
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. Returns are typically processed within 5-7 business days after being received at our location. Please note that shipping fees are non-refundable, and the original cost of shipping will be deducted from your refund.
If you have any questions regarding our return policy or need assistance with a return, please do not hesitate to contact our customer service team. We're here to help and ensure your experience with Silver Sparrow Jewelry is a positive one.